Tiana will be joined by John Peckham, fellow Principal at CCG as they walk through how to execute on areas of opportunities. We have a choice to continue, change, or cancel a process. Operational processes call for several levels of review including to eliminate, automate, or consolidate. Risk management calls for reinforcement or implementation. Then there are metrics that help drive performance and quality control. Tiana provides an overview of these areas to help you take action.