Available On Demand – 18 minutes
Join the CCG team for a fireside chat with Scarlett Sieber and financial services veteran John Macaluso discussing why now is the time to expand your digital consumer capabilities.
As the macroeconomic environment responds to social, environmental and financial evolution, banks and financial services firms are scrambling to build compelling customer value propositions.
At the epicenter of the customer experience challenge, banks are forced to provide high-quality experiences via digital channels.
Join John and Scarlett as we discuss the critical issues which must be addressed if banks are to maintain their trusted position in the financial money-chain and what they can do now to start that process.